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Does mediation work if a grievance has already been raised?
Does mediation work if a grievance has already been raised? I spend a lot of my time telling people how important it is to deal with conflict at work issues as soon as possible. Acting early is a strategy that can save valuable time, energy and human resources. I…
The real cost of unresolved workplace conflict
The real cost of unresolved workplace conflict Workplace conflict is often assessed in terms of time and procedure. How many meetings will this require? How long will the process take? What will it cost to investigate? Those are valid questions, but they only capture…
When workplace mediation works best
When workplace mediation works best Mediation tends to be most effective early on. When the formal process begins there is a noticeable shift in feeling. Statements are written. Language becomes more careful. Evidence is gathered. People prepare to defend their…
Grievance, Disciplinary or Mediation? How to decide which route is right
Grievance, Disciplinary or Mediation? How to decide which route is right When a workplace issue escalates to HR, one of the first questions is procedural. Is this a grievance? Is it disciplinary? Or is mediation more appropriate? On paper, the routes look distinct….
What workplace mediation actually is (and isn’t)
What workplace mediation actually is (and isn’t) Workplace mediation is often misunderstood, even within organisations that use it. Some see it as an informal conversation with a facilitator, others assume it replaces formal process, and some worry it means taking…
Why workplace mediation isn’t a last resort
Why workplace mediation isn’t a last resort Workplace mediation is often associated with situations that have reached breaking point. Relationships have deteriorated, communication has stalled, formal processes are either underway or about to begin. At that stage,…
Why waiting makes workplace conflict more expensive than you think
Why waiting makes workplace conflict more expensive than you think Waiting is the default response to workplace conflict. Not because leaders don’t care, but because waiting feels reasonable. Tension shows up, communication feels strained, something isn’t quite right,…
New to coaching? 5 things to expect
New to Coaching? 5 things to expect Coaching is a really powerful development tool but if you have never experienced coaching before you might be wondering what it is and how it works. It’s very different to other types of learning and development where you’re taught…
How to get the most from working with me as your coach
How to get the most from working with me as your coach It’s no secret that I am huge advocate of coaching. I’ve experienced the power of coaching as a coachee many times over my career. Having the space and support to talk through problems that were holding me back…
5 ways to show your team they can trust you
5 ways to show your team they can trust you As a leader you need to know you can trust your team. They’re representing you and your business so you want to feel confident they are acting in your best interests. However, don’t underestimate how important it is that…